Brambles Florist Return and Refund Policy

Brambles Florist aims to provide the best customer service available. Brambles Florist understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:

If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has happened as each and every case can be different. We reserve the right to attempt a redelivery if this occurs.

If it is determined that Brambles Florist did not make the delivery attempt, it is our policy that we will provide the customer, either with a refund or redelivery.

If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Brambles Florist to discuss further options. In almost every case, Brambles Florist will gladly replace the arrangement. To request a replacement, Brambles Florist must be contacted within 48 hours of the delivery.
Bear in mind that flowers are perishable and proper care is required. It is the responsibility of the recipient to water and take care of the arrangements. No refunds or replacements will be made for any order should the recipient or sender not notify Brambles Florist within 48 hours of the original delivery date.
  
Brambles Florist reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent.

Should any customer place an order through Brambles Florist and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued.
Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
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Brambles Florist is not responsible for any order where the recipient refuses to accept the item. Brambles Florist will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

Substitutions Policy

"Substitutions Allowed" – Brambles Florist will always attempt to fulfil an order as closely as possible to the pictured item . However if the container, flowers or other items that comprise the order are unavailable, those components may be substituted with content equal to the original value of the order whilst maintaining a similar look and feel of the design

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